Our Commitment to Privacy
KeenEye IT ("we," "our," or "us") respects the privacy of our clients, website visitors, vendors, healthcare clients, and business partners.
We do not sell personal information. Information entrusted to KeenEyeIT is used to deliver services, support customers, secure systems, and meet business, legal, and contractual obligations.
Information We May Collect
Information You Provide
- Name and company name
- Email address and phone number
- Mailing or billing address
- Service requests and support communications
- Account, billing, and business contact information
Technical Information
- IP address and device information
- Browser and operating system data
- Website usage information
- Cookies and similar technologies
- Diagnostic, security, and system logs
Information Related to Managed IT Services
When KeenEyeIT provides technology, cybersecurity, consulting, help desk, remote monitoring, or managed services, we may collect or access information necessary to deliver, maintain, troubleshoot, monitor, and secure systems under our management.
This may include endpoint status, network information, device inventory, security alerts, ticket history, user-reported issues, system logs, and other operational information required to support client environments.
How We Use Information
- Provide, maintain, and improve our services
- Respond to inquiries, tickets, and support requests
- Monitor system health, performance, and security
- Process billing, payments, and account administration
- Communicate service notices, updates, and business information
- Prevent fraud, abuse, unauthorized access, and security incidents
- Meet legal, regulatory, contractual, and compliance obligations
Information Sharing
We may disclose information only when appropriate and necessary to operate our business, deliver services, or comply with legal obligations. This may include sharing information with:
- Technology vendors and service providers
- Payment processors and billing platforms
- Hosting, cloud, cybersecurity, and support partners
- Legal, regulatory, or law enforcement authorities when required
- Successors in connection with a merger, acquisition, or sale of assets
Third parties receiving information are expected to maintain reasonable confidentiality, privacy, and security protections.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.
- Access controls and authentication safeguards
- Encryption where appropriate
- Security monitoring and alert review
- Least-privilege access practices
- Vendor and tool review where applicable
- Internal security awareness and operational discipline
No internet, email, storage, or transmission system can be guaranteed to be completely secure.
HIPAA and Healthcare Client Information
KeenEye IT may provide technology support, cybersecurity, consulting, infrastructure, and managed IT services to healthcare organizations and other clients that may be subject to the Health Insurance Portability and Accountability Act of 1996 ("HIPAA").
When we perform services for a healthcare client and may create, receive, maintain, transmit, or otherwise access protected health information ("PHI") on behalf of that client, we will handle such information in accordance with applicable HIPAA requirements and the terms of any Business Associate Agreement ("BAA") in place with that client.
KeenEye IT does not use PHI for purposes unrelated to providing contracted services, supporting client systems, securing client environments, meeting legal obligations, or fulfilling obligations under an applicable BAA.
Our HIPAA-related safeguards may include, as appropriate:
- Administrative, technical, and physical security controls
- Access control and least-privilege practices
- Authentication and account management procedures
- Security monitoring and incident response support
- Encrypted transmission or storage where appropriate
- Workforce confidentiality and security awareness practices
- Vendor and subcontractor controls where applicable
Healthcare clients remain responsible for their own HIPAA compliance programs, privacy notices, risk analyses, workforce training, policies, and determination of whether KeenEye IT is acting as a Business Associate for a specific service engagement.
This Privacy Statement is not intended to replace a HIPAA Notice of Privacy Practices, a Business Associate Agreement, or any healthcare client’s own compliance obligations.
Data Retention
We retain information only as long as reasonably necessary for business operations, service delivery, legal compliance, contractual obligations, security purposes, and dispute resolution.
Cookies and Website Analytics
Our website may use cookies or similar technologies to improve functionality, understand traffic patterns, analyze website performance, and enhance the user experience. Visitors may manage cookie preferences through their browser settings.
Your Rights and Choices
Depending on applicable law, individuals may have the right to request access to, correction of, deletion of, or restrictions on certain personal information. Requests may be submitted using the contact information below.
Third-Party Websites
Our website or communications may include links to third-party websites. KeenEyeIT is not responsible for the privacy practices, content, or security of third-party websites or services.
Children’s Privacy
Our services are intended for businesses and are not directed to children under the age of 13. We do not knowingly collect personal information from children.
Updates to This Statement
We may update this Privacy Statement from time to time. Changes become effective when the revised statement is posted on our website, unless otherwise stated.
Contact Us
Questions about this Privacy Statement or our privacy practices may be directed to:
KeenEyeIT Privacy Statement
KeenEyeIT provides managed IT services, cybersecurity, networking, cloud infrastructure, infrastructure modernization, U.S. business technology consulting, and sustainable technology planning.